Wednesday, November 3, 2010

A Timeline Of Sorts

For those of you who've asked, here's a break down of the insanity that's gone down with the cabinets.

1. Cabinets arrive via big white truck driven by a cranky terrible little man who practically throws them from his moving vehicle. I refuse to accept shipment without being able to verify my order and he screams at me in my dining room that it's correct and to take up any concerns I have with Home Depot.

2. The cabinets are left on my front porch and I have to move them to the back of the house (where the kitchen is) by myself. I call the store manager and ask that this delivery company never be assigned to another one of my orders. An hour or so later I discover that the shipment is indeed INCORRECT. I decide that I must be being Punk'd. Obviously.

3. A reorder is promised in five days for new doors. They've told us the hinge locations are exactly the same.

4. Seven days later they arrive but they've forgotten to schedule installers. They tell me it will be another three to five days. After thirty six phone calls, they finally retract and find a carpenter who arrives at our house around four in the afternoon. We discover the doors were ordered incorrectly again. Plus, the hinge locations are NOT the same. At all. I realize why I do not carry firearms.

5. I'm told that the reorder of the reorder will be expedited. IT WILL BE ANOTHER WEEK. Andrew hides the steak knives.

6. No one calls to follow up. A week passes.

7. Some of you begin to email things like, "You'll go through menopause before you get those effing cabinets." Except you don't write effing because you want to appear supportive and understanding of how true and real my frustration is. And because you use the word fucking more than I do. And I appreciate that. Eff those effing cabinets.

8. I finally get a hold of someone only to discover that my order was abandoned altogether and the level of professional incompetence at this point is so bizarre that I want to find whoever is in charge and dance on their skull in four inch slingbacks. But I'm pretty sure it is a child. So that option is out. Maybe.

9. The reorder of the reorder was never placed.

10. I was then promised a reorder of the reorder of the reorder in eight days. EIGHT DAYS LONGER.

I went ape shiz.

I insisted on knowing where on the factory floor they were exactly, how they are going to be shipped, what team is installing them, who the back up team is AND I DON'T CARE IF IT'S THREE IN THE MORNING IT BETTER BE IN EXACTLY EIGHT DAYS BECAUSE ANDREW AND I HAVE A BLACK TIE EVENT TO ATTEND OUT OF TOWN THE NEXT DAY AND I AM NOT MISSING AN OPPORTUNITY TO EAT SOMETHING OTHER THAN PACKAGED FOOD.

And I'm not sure if it was the veins in my eyeballs popping out or Andrew mentioning that he is not above tearing out the cabinets and leaving them in a Home Depot parking lot and taking our business for all of the properties to this little shack called Lowe's, but suddenly everyone up the food chain started getting involved. And their mothers.

And I was promised by managers of managers of companies that own Home Depot and Thomasville and the guy in charge of the elf who lives in the factory and makes all the toys.

We're talking big deal people.

Like God and stuff.

Eight days.

Yes?

No?

You may place your bets. Easy money, I know.

18 comments:

Chelsea said...

Oh. My. Gosh. This is absolutely rediculous.

As if I wasn't already pissed off at HD and swore to never shop/rent there again (full story: http://www.thisfreshfossil.com/2010/10/aerate-this.html).

And my problem at HD wasn't NEARLY as horrible as your experience has been.

I think I might have lost all faith in them.

My opinion: 1 of 2 things will happen: 1) You'll get the cabinets early, or 2) They'll screw you over again.

~Chelsea

Nita {ModVintageLife} said...

I happily checked your post today thinking...surely...she got her cabinets. No!!!! It's never ending. Hang in there. Hopefully, they'll be right this time.

And Kathleen said...

There's no way those cabinets are going to be done in 8 days. (I'm secretly hoping by stating this that they WILL in fact be done in 8 days.)

Deb said...

Un-freaking-believable. One day you'll back on this and laugh. (OK so that's not true, but maybe one day you'll look back and not feel the urge to hurt someone? Yeah, that'd be OK too)

Good luck!!! :)

Steven Anthony said...

OMG....unbelievable.....sorry:(

best to ya

Kelly said...

Chelsea, I'm glad you got your money back at least! They've tried saying things like, "Let's work something out," but I'm all, "I just need my cabinets. NOW." I'm almost afraid of them trying to rectify the situation further.

Nita, it's insane. Never had problems with the South Florida stores. Served on many of their customer satisfaction panels over the years with positive experiences to share. This was my first shot with this particular branch and they've completely dropped the ball.

Steven, thanks. At the end of the day, they're just cabinets, right?

emilyr said...

i have a HD 4 minutes from our reno/home/construction zone and now i'm worried about ordering our cabinets :( the guys at our HD are awesome and i don't think they want to see me crying at the cabinet desk ;)

Nutbird said...

And these people wonder why we won't go to their stores anymore. Maybe custom is the only way to go, or small suppliers. Ann

Kelly said...

I've ordered MANY kitchens through the Home Depots in South Florida and never had a problem. In fact, the whole reason I've gone through them all these years is because it's been more efficient than custom.

I have strong reservations about giving this particular branch another chance, though.

Vonda said...

Sorry to hear that this fiasco is still going on. They really need to give you the cabinets and installation FREE for putting up with this. Once you actually get them and they're installed maybe it's the time to drop the big threat of not buying from them again unless they cough up the dough for your inconvenience.

PS - If it makes you feel any better, our sinks mysteriously filled w/water in the kitchen while my hubs was showering. Come to find out, we needed an entire NEW sewer line put in. Four days and $7K later, we can now shower and use the bathroom in our house again.

Kelly said...

Vonda, tell me you are kidding. Oh gawd. Now I feel HORRIBLE for complaining. That's terrible.

On the upside at least you can use it as a sales point if you eventually sell, right? So that's something.

Styles 'n Cream said...

Hi and thanks for stopping by my blog today. I feel sa bad for you having to go through all this headache and I feel yoru pain. We built our home from scratch and dealing with all sorts of contractors was hell... so I know what you are going through .. just stay positive and think about the outcome.

Rali

Sara @ Russet Street Reno said...

This makes me want to hurt Home Depot people.

Kelly said...

I sympathize with you but the real reason for my comment is because I just had to tell you that your post was FREAKIN' HILARIOUS! LOL! Made me smile. You should get a blog or something. :o) Your writing is very entertaining!

Kelly said...

Sara, I know.

Kelly, thank you. Nice name, by the way.

Rambling Renovators said...

Can I place a bet that you'll get the wrong cabinets in 8 days? :)

To make you feel better, have a read of this blogger and her nemesis, Cabinet Guy: http://dogsandjen.org I started reading her blog when she was putting in a new kitchen. That was May 2008. Yup, she's still waiting for the right cabinets if you can believe it! Hoping you have better luck.

micah @ the yellow front door said...

UGH, seriously??! That is so frustrating!! Home Depot should give you the cabinets for free!

Kelly said...

I like your new picture, Micah!